Did you know that less than a 29% of all companies survive longer than 10 years? This month (March 2014), Innovative Career Resources is proud to celebrate our 12 years of staffing – and we wanted to share the story, as well as some personal details that we hope you’ll find interesting.
So, you ask … how did we become the engine of success for top-ranked Science, Engineering, Administration, Finance and IT Professionals looking for careers in Orange County and Los Angeles?
Surprisingly, it started in a military emergency room….
ICR Principal and COO Keith Fiscus, ASCP actually began his professional career as a US Army Airborne Combat Medic. Upon Honorable Discharge and completion of military service , Keith became an Emergency Room Nurse, saving people’s lives by day and taking care of his then five-year-old son by night. Being a single-dad, he found himself working extremely long hours and not finding enough time or energy to take care of his family.
One day, he decided to make a change that would allow him to cultivate more work-life balance while still being able to dedicate himself to helping people lead better lives. He harnessed his love for science to acquire a prestigious job recruiting high-level scientific professionals. The job was perfect for him – but the culture of the company he was working for just didn’t feel right. Because he was in a special niche of his own focusing on scientific professions, he found himself much older and more matured in his life experiences than most of his colleagues.
Keith also realized he had a vision for how a staffing company should be led. He wanted to cultivate quality relationships not only with his clients and professional contractors, but also with his colleagues. He wanted to motivate those around him to do the best job they could to create opportunities for talented individuals across a variety of professional industries such as Science & Engineering, Information Technology, Administrative, Finance and Accounting. In March 2002, Keith left his position and Innovative Career Resources was born!
Leading with the guidance and support of a silent partner with over two decades of HR and staffing industry experience, Keith was a dynamic one-man show, focusing solely on the scientific industries. One short year later, Keith partnered with ICR Principal and CEO Arlene Key to expand the company beyond Science & Engineering and into the realm of Professional Services. They knew what set them apart from other professional staffing companies was their years of experience and direct, hands-on understanding of the needs of their clients.
Every year for the past 12 years, ICR has grown so quickly we were voted in 2012 and again in 2013 as one of the top 150 fastest growing, privately-owned companies in Orange County. We pride ourselves on finding the right job candidate to fit the skillset and professional requirements necessary to fill niche positions. We’ve developed a well-rounded, enthusiastic, highly educated team who works hard every day to deliver the highest quality of service to our clients, as well as to each another. Our key objective is to maintain a family-friendly environment because we are a family-owned business.
At the core of our continued success lies our personalized approach to customer service. Every time a new candidate walks through our doors, either Keith or Arlene will personally meet them for their interview. Our team maintains contact with our 130+ contractors at least every other week just to see how they’re doing. We want to make sure everyone is completely satisfied with the solutions we provide. If there is ever an issue or one of our contractors calls in sick, we’re on top of it. We’re communicating with our clients and sending “Get Well Soon!” cards for a speedy recovery. Our clients have 100% access to the owners of ICR, so any time a question or concern arises, even on a weekend or after hours, Keith and Arlene are there to respond as quickly as humanly possible.
Plain and simply – we really care.
In fact, we care so much we’re participating in the ASICS LA Marathon on March 9, 2014 in support of the Orange County Chapter of the ALS Association. Each member of our team will take one mile to roll a person diagnosed with ALS through a 26.2-mile course. If you’d like to support this amazing cause or learn more about the race please visit our Team Page.
So that’s our story! We’d like to thank everyone who has played a role in helping us get to where we are now. We’re so excited for the coming years where we’ll continue to excel and grow both personally and as a company. It’s important to us to continue learning from our experiences and evaluate our processes to champion an outstanding recruiting experience for our clients, our contractors, and the future of our industry.
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