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IT Service Desk Analyst

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International Molecular Diagnostics company located in Irvine, CA is looking to identify and hire a hands-on and experienced IT Service Desk Analyst.  The IT Service Desk Analyst is responsible for providing seasoned Tier 1 and 2 IT support to end users on premise and those working remotely in a Windows and Mac environment. The candidate will also assist with hardware, software application and basic network support and problem resolution. Ensures all IT incidents/tickets are analyzed, resolved and communicated to the end user in a timely manner. The ideal applicant needs to be able to work independently and learn quickly in a fast-paced hybrid IT environment.

 

The position is very customer centric as we are the face and voice of the IT Department. Therefore, the position requires the highest level of customer service skills, both in person and on the phone. The ability to follow, and as needed update procedures and document work done is critical to this position.

 

  • Technical Hands-on Experience (5 years plus)  
    • Assists in network administration, desktop support and software deployments.
      • Windows Server 2012/2016: Active Directory, DNS, DHCP, etc.
      • Office 365 Administration and Azure Active Directory (AD)
      • Exchange Server 2013/2016
      • Microsoft Hyper-V and/or VMWare ESX
      • Symantec Encryption and Endpoints
      • Cisco Unified Communication
      • Electronic Fax Server
      • Backup and DR
    • Provide level 1 and at times level 2 support, client installation and configuring of the following networking issues:
      • Cisco and Fortinet VPN and Firewalls
      • Cisco Routers/Switches and Mareki Access Points
      • Cisco Telephony System
    • Assist with troubleshooting, configuration, installation and supporting the following workstation, peripheral and mobile device issues:
      • Office 365 and Office Applications
      • Windows 7/10
      • Standard and proprietary applications (CRM, Adobe DC etc.)
      • Desktop and laptop hardware (Windows and Macs)
      • Copiers, printers, scanners, Fax devices/application
      • Mobile devices (iPhone, Windows Mobile, Android
    • People and Soft Skills
      • Must really understand customer service and support.
      • Takes initiative and manages time efficiently.
      • Passionate and teachable about learning new technology or business solution.
      • Communicates and collaborates well with other team members.
      • Reliable, Hardworking and trustworthy.

 

Qualifications: The candidate must possess a relevant combination of education, experience and training that demonstrates the knowledge, skills and abilities to perform the essential duties and responsibilities.

 

 

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